Shipping policy

Shipping Policy – kynisdigital

Effective Date: [Please fill in the current date]

This Shipping Policy applies to all orders placed on the website of kynisdigital (hereinafter referred to as “we”, “us”, or “our”). By placing an order on our store, you agree to the terms listed below.

1. Order Processing Time

All orders will be processed within 1–2 business days after payment verification. Orders placed on weekends, public holidays or outside working hours will be processed on the next available business day. Business days exclude weekends and official public holidays.

2. Shipping Coverage & Carriers

We provide domestic and international shipping services to most countries and regions worldwide. We cooperate with reliable global logistics carriers to ensure safe and stable delivery. The specific shipping carrier will be automatically arranged according to your destination and package weight.

3. Shipping Cost

Shipping fees are calculated automatically at checkout based on your shipping destination, package weight, and product dimensions.
We reserve the right to launch free shipping promotions with specified order thresholds from time to time. All free shipping rules will be subject to the announcement on the checkout page.

4. Delivery Estimate

• Standard Shipping: 3–7 business days (after order processing completed)

• International Shipping: 7–15 business days (depending on customs clearance and local logistics efficiency)

Please note that the above delivery times are estimated only. Delivery delays may occur due to customs inspection, bad weather, logistics peak seasons, or other uncontrollable factors, which are beyond our responsibility.

5. Tracking Information

Once your order is shipped, we will send a shipping confirmation email with a valid tracking number and tracking link to your registered mailbox (kriselka4497@outlook.com for merchant contact). Tracking information may take 24–48 hours to be fully updated on the logistics system.

6. Customs, Duties & Taxes

For all international orders, customers are responsible for any applicable import duties, taxes, customs clearance fees or local handling fees required by the destination country. We will not bear any additional charges generated during customs clearance. In rare cases, packages may be detained or returned by local customs, and we will not provide refunds for customer refusal to pay tariffs.

7. Shipping Restrictions

We reserve the right to suspend shipping service to certain countries or regions due to policy restrictions, logistics suspension, or safety risks. We will notify customers promptly if shipping to your address is unavailable after order placement.

8. Damaged or Lost Packages

If your package is lost, severely damaged or missing items upon delivery, please contact our customer service within 48 hours after receiving the package. We will verify with the logistics provider and arrange reshipment or refund according to the actual situation.

9. Customer Support

For any shipping questions, order delays, or logistics inquiries, please contact us via email: kriselka4497@outlook.com. We will reply to your inquiry within 24 business hours.